Go to Update and Security and then switch to Windows Security tab.Press Windows Key + I to open up the Settings window.You can also run the Windows Defender to search for malware. In such a case, you will have to install antivirus software and scan your PC thoroughly so that it can clean your system up. If your system is infected with virus and malware, you won’t be able to make a connection. Disabling Third-Party Antivirus Solution 3: Scan your PC In such a case, what you can do is add an exception in your antivirus software and you should be good to go. If it works, this means that your antivirus is the culprit. Therefore, disable the third-party antivirus software that you are using and then try connecting using TeamViewer. However, in some cases, these features also tend to be troublesome as they block something that they are not supposed to. Modern antivirus software now comes with features that help you protect your internet activity and keeps away all the skeptical things. Solution 2: Disable Third-Party Antivirus There, tick the ‘ Turn off Windows Defender Firewall’ under both Private and Public network settings.On the left-hand side, click on ‘ Turn Windows Defender Firewall on or off’.Open up the Control Panel and then navigate to System and Security > Windows Defender Firewall.Press the Windows Key to open up the Start Menu.In such a case, you will have to temporarily disable Windows Firewall to see if the connection is successful. Solution 1: Disable Windows FirewallĪs we mentioned, the issue can be due to the Firewall functionality of Windows. We advise you to go through all the solutions as they are scenario dependent. Now that you are aware of the possible causes of the error message, let us get into the solutions and get your issue sorted out. In such a case, make sure TeamViewer is up-to-date in both the systems. Different Version of TeamViewer: The error message might also appear if you are running a different version of TeamViewer as compared to the remote desktop.They had to run antivirus software to wipe out all of the malware. Malware on the System: Some users reported that the issue for them was caused due to their infected computer.Third-Party Antivirus: There are also possibilities that the antivirus might be interrupting with the connectivity process of TeamViewer due to which you receive the error message.Windows Firewall: In some cases, the Windows Firewall might be blocking the incoming or outgoing request sent by TeamViewer due to which you are not able to connect to the remote desktop but rather get the error message.
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